Collections Account Manager
Ume Loans
Sunshine Coast
Call Centre & Customer Service 
Collections
Full time
Careers at Ume Loans
About us
Established in 2009, the core of our business is helping customers obtain loans even if they don't fit the traditional bank or finance company criteria. At Ume Loans we understand that bad things can happen to good people. We believe that if a customer can demonstrate that they can afford a loan, then they should be given the second chance they need, despite what may have happened in the past.
Qualifications & Experience
- Exceptional communication skills
- Customer centric mindset
- Experience in handling Customer complaints or dispute resolution will be advantagous
- Proactive and enthusiastic
- Ability to manage and achieve KPI's
- Willingness to take feedback and constantly improve
- Results driven
- Process driven
- Organised and able to multitask
- Experience in Collection Account Management will be advantagous
- We have a structured on boarding process with full in house training provided initially and on an ongoing basis
Tasks & Responsibilities
- Full day to day collection activity for a portfolio of customers, from 1 day overdue customers all the way through to Legal Action customers
- Both inbound and outbound calls as well as some skip locating activities will be involved
- Delving deep into our customers individual financial circumstances to fully understand their situation and negotiate the best outcome is vital
- Compliance to industry and company policies and guidelines
The Perks
- In addition to the base wage there is a monthly and quarterly high performance bonus for high performing team members
- Endless supply of Latte's, Tea and biscuits
- Enjoy a Birthday day off every year
- Monthly referral program where you can win prizes that support local businesses
Next Step:
Please send your Resume and covering letter addressing:
1. What has attracted you to this role?
2. Why do you feel this is the right opportunity for you?
Important Note:
Any application sent without a Resume and Covering Letter addressing our opportunity, including the two points above will be disregarded.
Why Choose Us?
Some of Our FAQs
Below we've pulled together answers to some of the most popular questions about Ume Loans.
If there's a question we've left unanswered or you can't find what you're looking for, get in touch with us.
It’s Simple and will take less than 2 minutes to get started.
You can Click the APPLY NOW button at the top right of our website or call us during office hours.
We have put the links here to make it even easier for anyone reading this FAQ
You can Click the APPLY NOW button at the top right of our website or call us during office hours.
We have put the links here to make it even easier for anyone reading this FAQ
Online ApplicationRelax, We’ve got this!
- We will phone you to fully understand your loan needs
- We will assess your loan for fast pre-approval
- Once pre-approved, your loan settlement can happen the same day
As part of our process, we make sure that we protect your credit file and credit score. To get your second chance loan with us, It's important that you don't apply for any other loans right now. If you make other loan applications elsewhere, this will reduce your credit rating and could hurt your chances of obtaining the best loan approval.
We have a fast online and phone call process. Using the latest technologies to help you, we can have a loan pre-approval in place within 24 hours.
No. We don’t perform credit checks on every application.
Having said that, remember, we are Bad Credit Experts and we love giving people a financial Second Chance. So, even if there is something nasty on your credit file that alone won’t necessarily stop you getting a loan with us as we will take the time to understand and assess your circumstances now.
As your Lender of choice, we want to ensure that you get the loan approval that you want. We take the time to fully understand your situation and put together the best loan package we can for your individual circumstances. As we give many customers loans who do not qualify for a traditional bank loan, we do charge higher Interest Rates. Please read our Interest Rate Statement below.
If you're not happy with what we are able to offer you, you can simply let us know that you don't wish to proceed with the loan offer and it has cost you nothing.
Yes!
Even with some previous or current credit defaults you may still be eligible for a loan with Ume Loans. Our Lending Specialists are experts in bad credit loans and we take the time to personally understand and assess your financial situation to make sure any loan we offer you is suitable.
The choice of car is totally up to you. We will finance cars purchased from Car Dealers or Private Sale. Ume Loans also offers a complimentary vehicle finding service with one of our independent vehicle broking services. You can simply let them know what type of vehicle you would like to purchase, and their role is to find you the best vehicle that suits your needs. They will even negotiate the best deal on your behalf to ensure that you don’t pay too much.
Yes. If you are buying a car, we would always recommend an appropriate car insurance policy to protect you in the case of an accident or theft of your car. As an authorised agent for Suncorp Car Insurance, we can assist with this and include the insurance in the loan. Alternatively, you can choose any Insurance company, just provide us with a copy of the insurance policy noting Ume Loans as the financier.
No
We encourage our clients to pay extra and pay the loan off early.
No
Ume Loans company policy is that someone on the loan must be working.
Your weekly or fortnightly repayments will be direct debited out of your nominated bank account on the days that coincide with your income payments.
No, our minimum loan is $5000.
Yes
On most occasions we simply verify your income from your last 3 months bank statements
After applying online, you will need to make yourself available to talk to one of our Lending Specialists for around 20 minutes. During this call we will be asking lots of questions to better understand your current financial circumstances so we can offer you the most suitable loan. We will also need supporting documents such as:
- Latest payslip (or proof of income)
- Selfie ID (selfie photo of yourself holding up your drivers’ licence, front and back and Medicare card)
- Latest 3 months bank statements (using our secure, electronic link)
NO
We use a secure, electronic link to obtain your last 3 months bank statements. This is by far the fastest way to get your application assessed ready for approval.
Its not a NO, it’s a not now
If Ume Loans is unable to approve your application, we will explain to you why and what you can do to improve your financial situation so that you may be approved in the future. In fact, we have put together an article that details the 5 Steps you should take to improve your chances of getting a loan.
Ume Loans have a thorough dispute resolution process which is detailed in our complaints process below.
If you are unhappy about anything with your dealings with Ume Loans our Managing Director Dan Fox wants to know about it. Please reach out to Dan on 07 5443 3863 and let him know what you are unhappy about.
We are available for your call between 9:00am and 5pm Monday to Friday. Simply call us on 07 5443 3863
Ume loans finance all types of vehicles, from new and used motor vehicles to leisure vehicles like caravans, boats and jetski's. Below are just some of the product types we finance.
Most of our customers are simply unable to obtain a low interest rate loan due to something unfortunate in their individual circumstances meaning they can’t meet the terms and conditions required for a traditional loan. It could be bad credit from a business or marriage failure, it could be loss of employment or a health issue that caused a financial problem in the past. At Ume Loans we take the time to assess your current circumstances and just because you don’t qualify for a low interest rate bank loan doesn’t mean you can’t get a loan with us. But, please understand that giving people a financial second chance means we take more customer risk and therefore need to charge higher interest rates. This disclaimer explains this to you.
As you are contemplating entering into a loan contract with Ume Loans, we ask that you read the following very carefully. Should you sign a credit contract with Ume Loans after reading this Statement, Ume Loans will presume that you have read every word, understand the meaning and accept the following:
- Ume Loans was established as a lender to help good people who find it challenging to obtain loans from traditional banks and finance companies because of their unique circumstances and as such Ume Loans charges higher interest rates due to this higher customer risk.
- Ume Loans operates in a very competitive environment, where numerous lenders offer various loans that are different in their approval criteria, terms and conditions, including interest rates charged.
- It is possible that some, but not all, of these various loans may be available to you.
- For that reason, Ume Loans encourages you to compare what our competitors are prepared to offer you, with our loan terms and conditions.
- You are encouraged to take your time making these comparisons and Ume Loans will never pressure you to rush into signing a loan contract with the company.
- While we would like your business and make every reasonable effort to offer terms and conditions that are competitive, including interest rates, we may not offer some terms and conditions that at least some of our competitors offer, or the lowest interest rate in the market at the time.
- Our terms and conditions, including interest rates charged, are determined according to company policy, company costs, company customer service levels, turnover, consumer risk analysis and what is legally required by law.
- We will always attempt to be competitive, we will always attempt to offer fair terms and conditions, but we may not be offering the cheapest interest rate available at any particular time.
- Finally, please be aware that a competitor may offer a different term or condition more advantageous to you, or a lower interest rate, but before you attempt the comparison, enquire whether or not that competitor would accept you as a borrower of that particular loan. Your unique circumstances may prevent you from being able to qualify for these other competitor loans. Interest rates are often, at least in part, calculated according to the assessed risk of lending to a particular consumer or class of consumers, and often only certain consumers will be considered by the competitor as suitable for that particular loan. You personally may not meet their lending criteria, or not be considered in that class of consumer to which they are prepared to lend.
Thank you for reading this important Statement.
If you have any questions and/or require further explanation, please ask one of the Ume Loans team.
