Join the Ume Loans Team

Collections Officer

$65,000 – $75,000 p.a. based on experience

We are looking for an experienced collections professional to join our team.

Is this you?

Your previous experiences working within a fast paced account collections environment are clearly evident and you thrive in an office team environment.

You are a very well organised individual both personally and professionally. You have incredible time management and prioritisation skills along with a proven track record of having a strategic and methodical approach to reaching your goals.

You exhibit fantastic problem solving skills and have the ability to build long lasting relationships with ease. You have a high level of computer competency with a good understanding and experience in using customer relationship management systems.

Top 5 Reasons to Join Our Growing Team

  1. We are a well established company and we’ve worked tirelessly over the years to build a highly respected national brand in our industry from right here on the Sunshine Coast.
  2. You will be provided full training and support, plus you’ll be given the opportunity to personally grow and increase your skills and experience as you take part in our extensive professional development program.
  3. We have created a highly collaborative team culture within our business that is regarded by many as the best in the industry.
  4. Our team only work with highly qualified customers that are looking for a loan right now.
  5. The business experiences available to you are abundant and we reward high performance, loyalty and people who are willing to go the extra mile!

Career Pathway

A successful career with us would involve you being willing to take on high levels of personal and professional development. Given that you are successful in the role and have a desire for your own personal growth, there are opportunities to progress through our proven development pathway. 

One of our pathways starts with you as a Trainee Lending Specialist before becoming a fully qualified Lending Specialist, then into a role as a Senior Lending Specialist (mentoring others) before becoming a Team Leader (managing others) in one of our divisions. Our high performing team members could expect to grow into managing their own team within 2-3 years. 

If you are willing to work hard and stick at it, the career opportunities are abundant. In fact, this Trainee Lending Specialist role has become available due a team member choosing to take a pathway within our business that involves Marketing and IT to broaden their own development.

You Could Also Be Enjoying These Perks

The Business

Ume Loans was established in 2009, ( and at the heart of our business is helping customers obtain loans even if they don’t fit the traditional bank or finance company criteria. At Ume Loans we understand that bad things can happen to good people. We believe that if a customer can demonstrate that they can afford a loan, then we would like to try and provide them with the second chance they need, despite what may have happened in the past.

The Role

  • You’ll be working within an experienced collections team who will be there to help you learn and understand our tried and tested collections process.
  • In this role you’ll learn how to balance remaining empathetic to the client’s situation while negotiating acceptable payment plans for the company.
  • Part of the role is learning and improving your skills in negotiating and monitoring payment plans for a portfolio of clients.
  • We have a well thought out process that helps guide our team through their day to day collection activities.
  • We will train you in our company’s best practices around handling inbound and outbound calls as well as professional email communication.
  • We will train you in how to use our state of the art technology to perform skip locating activities.
  • Over time you will become confident enough to delve into our customers individual financial circumstances to fully understand their situation and negotiate the best outcomes for all parties.
  • You will learn everything there is to know about the Privacy Act, ACCC and Legislative requirements so that you can help our business remain compliant with all of our relevant legislative requirements.


Preferred Qualities and Experience

  • Previous collections experience is an advantage.
  • Exceptional communication skills.
  • Empathetic, customer centric mindset.
  • Proactive and enthusiastic approach to your work.
  • Highly organised and able to multitask.

What Do We Bring to the Table?


On offer is a full-time position that attracts a highly competitive salary, plus a generous, achievable, monthly bonus incentive scheme that allows our high performers to earn well above industry average.

Do You Want to Go to the Top of the List?

Due to the high volume of applications that we receive from people wanting to join our team, any application sent without a Resume and Covering Letter addressing our opportunity will be disregarded. 

So, if you really want to join our team and put yourself ahead of the rest, we encourage you to invest some time in making sure that you prepare a cover letter that accurately addresses our role and answers the two questions below in “Next Step”.

Next Step

Please send your Resume and Cover Letter addressing:

  1. What has attracted you to this role?
  2. Why do you feel this is the right opportunity for you?

Interview Timing

We are hiring now, so don’t delay your application.

You have the potential to receive similar feedback

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