Join the Ume Loans Team

Lending Specialist – Loan Processor

$65,000 pa Salary Plus Bonus Incentives

Are you a budding finance professional that’s looking to join a fun and collaborative team?

Is this you?

Your previous customer service experiences working within a fast paced customer focused role are clearly evident, and you thrive when you are working in a fun team environment. You are a very well organised individual both personally and professionally. You have incredible time management and prioritisation skills along with a proven track record of having a strategic and methodical approach to reaching your goals.
You have a highly passionate approach with your customers, you exhibit fantastic problem solving skills, and you value being able to help someone with the financial second chance that they deserve.
As this role requires a high level of collaboration, and we highly value our team members being able to work in a team environment, this role requires the successful candidate to work in our purpose built offices right here on the beautiful Sunshine Coast.
Last but by no way least, as we use advanced online technologies to help our customers, you’ll need to have a high level of computer competency, fast typing speed and a good understanding and experience in using online systems.

If you identify well with these characteristics we encourage you to read on.…

Top 5 Reasons to Join Our Growing Team

  1. We are a well established company and we’ve worked tirelessly over the years to build a highly respected national brand in our industry from right here on the Sunshine Coast.
  2. You will be provided full training and support, plus you’ll be given the opportunity to personally grow and increase your skills and experience as you take part in our extensive professional development program.
  3. We have created a highly collaborative team culture within our business that is regarded by many as the best in the industry.
  4. Our team only work with highly qualified customers that are looking for a loan right now.
  5. The business experiences available to you are abundant and we reward high performance, loyalty and people who are willing to go the extra mile!

Career Pathway

A successful career with us would involve you being willing to take on high levels of personal and professional development. Given that you are successful in the role and have a desire for your own personal growth, there are opportunities to progress through our proven development pathway. 

One of our pathways starts with you as a Trainee Lending Specialist before becoming a fully qualified Lending Specialist, then into a role as a Senior Lending Specialist (mentoring others) before becoming a Team Leader (managing others) in one of our divisions. Our high performing team members could expect to grow into managing their own team within 2-3 years. 

If you are willing to work hard and stick at it, the career opportunities are abundant. In fact, this Trainee Lending Specialist role has become available due a team member choosing to take a pathway within our business that involves Marketing and IT to broaden their own development.

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The Business

Ume Loans was established in 2009, ( and at the heart of our business is helping customers obtain loans even if they don’t fit the traditional bank or finance company criteria. At Ume Loans we understand that bad things can happen to good people. We believe that if a customer can demonstrate that they can afford a loan, then we would like to try and provide them with the second chance they need, despite what may have happened in the past.

The Role

  • You’ll be trained in building rapport as you work with the customer throughout their loan application over the phone.
  • You’ll be working closely with our Team Leader to tailor a loan approval that meets the customer’s needs.
  • Once approved, you’ll then explain the loan approval and conditions of the new loan to the customer before guiding them through the digital signing process.
  • When you follow our proven process, you will create a fantastic loan experience for the customer that will have them want to deal with you again in the future.

What Do We Bring to the Table?


On offer is a full-time position that attracts a highly competitive salary, plus a generous, achievable, monthly bonus incentive scheme that allows our high performers to earn well above industry average.

Do You Want to Go to the Top of the List?

Due to the high volume of applications that we receive from people wanting to join our team, any application sent without a Resume and Covering Letter addressing our opportunity will be disregarded. 

So, if you really want to join our team and put yourself ahead of the rest, we encourage you to invest some time in making sure that you prepare a cover letter that accurately addresses our role and answers the two questions below in “Next Step”.

Next Step

Please send your Resume and Cover Letter addressing:

  1. What has attracted you to this role?
  2. Why do you feel this is the right opportunity for you?

Interview Timing

We are hiring now, so don’t delay your application.

You have the potential to receive similar feedback

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