Life doesn’t always go to plan, but there are people and agencies to help during a personal crisis. It’s important to reach out for help when you identify as being in a situation where support is required. Ume Loans has a Financial Hardship policy to assist our customers through challenging times, but if you find yourself needing assistance in other areas, we have provided a list of helpful contacts below.

HELPFUL CONTACTS

Emergency

In any emergency, please contact 000 (Fire/Police/Ambulance).

Domestic Violence Support

AUSWIDE: 1800RESPECT– 1800 737 732 (24/7)

QLD: DV Connect: 1800 811 811 (24/7)

NSW: Domestic Violence Line: 1800 656 463 (24/7)

VIC: Safe Steps Family Violence Response Center: 1800 015 188 (24/7)

WA: Women’s Domestic Violence Helpline: 1800 007 339 (24/7)

SA: Domestic Violence Crisis Line: 1800 800 098 (24/7)

TAS: Family Violence Counselling and Support Service (Statewide) : 1800 608 122 (9:00AM-Midnight Monday to Friday, 4:00PM-midnight Weekends and Public Holidays)

Financial Support

The National Debt Helpline: 1800 007 007 (9:30AM-4:30PM Monday to Friday)

Moneysmart Website (National project run by ASIC to assist with financial related topics)

Legal Support

QLD: Legal Aid Queensland: 1300 651 188 (8:30AM-4:30PM Monday to Friday)

NSW: Legal Aid New South Wales: 1300 888 529 (9:00AM-5:00PM Monday to Friday)

ACT: Legal Aid ACT: 1300 654 314 (8:30AM-7:00PM Monday to Thursday, 8:30AM-5:00PM Fridays)

NT: Northern Territory Legal Aid Commission: 1800 019 343 (8:30AM-4:30PM Monday to Friday)

SA: Legal Services Commission of South Australia: 1300 366 424 (9:00AM-4:30 PM Monday to Friday)

TAS: Legal Aid Commission of Tasmania: 1300 366 611 (9:00AM-5:00PM Monday to Friday)

VIC: Victoria Legal Aid: 1300 792 387 (8:00AM-6:00PM Monday to Friday)

WA: Legal Aid Western Australia: 1300 650 579 (9:00AM-4:00PM Monday to Friday)

Hearing Impairment Services

Voice Relay Number: 1300 555 727 (24/7)

Support for Children

AUSWIDE: Kids Helpline: 1800 55 1800 (24/7)

Support for Men

Mensline: 1300 78 99 78 (24/7)

Helpful Contacts