UME Collections Hardship Checklist| Date: | Audited By: | ||
| Loan Amount: | Surname: |
Financial Hardship Form Details uploaded into MinIT and in2ition
Hardship Acknowledged in MinIT and letter sent
Bank Statements reviewed and checked for signs of Hardship
Conversation had with customer to discuss their unique situation and what they can afford
Arrangement entered via the Hardship tab in MinIT
Arrangement letter sent to all parties
Has a follow up been set prior to expiry of hardship term
Appropriate notes explaining the customers situation and your decision entered in in2ition and MinIT
Hardship Status changed to APPROVED in In2ition
Interest on Hold Status changed to YES if applicable
